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Our Services

Our Services


We will effectively communicate with you.  Your Harcourts property manager will discuss your needs and develop a policy for the prompt response and resolution of matters for you and your investment.  In the busy world of property management our clear communication procedures ensure that you always know what’s happening with your property.


We will:

  • Ensure that you are kept fully informed throughout the process of finding a tenant for your property.
  • Undertake comprehensive listing notes about your property.
  • Prepare advertising for your property, including appropriate photographs.
  • Have the property listed on all the real estate websites that we subscribe to, within 48 hours of listing your property for rent.
  • Facilitate inspections of your property for all prospective tenants until your home is tenanted (subject to access being provide to us by any current occupant).
  • Facilitate the erection of a “for rent” sign on your behalf within 48 hours of listing the property (with your permission and if signs are permitted).
  • When authorised by you to do so we will check all successful applications on the relevant tenancy and credit control databases.
  • Verify all applicant’s reference and previous renting history.
  • Verify & confirm applicants employment status.
  • Refer all potentially suitable applications to you for approval (unless instructed otherwise).
  • Let your property for the asking amount of rent, (as outlined in your management agreement with us). We will not let your property at a different amount, without first obtaining your permission in writing.
  • Complete and execute the tenancy agreement and explain in detail your new tenants’ rights and responsibilities.
  • Ensure your new tenant pays all ingoing costs prior to the commencement of the tenancy.
  • Lodge the bond in accordance with legislation.
  • Forward a copy of the tenancy agreement to you once the tenancy has commenced if instructed to in your management agreement.

Rent Collection

We have a zero tolerance rent arrears policy which we outline clearly to all tenants when they sign their tenancy agreement.

We will:

  • Process rent payments made into our trust account daily.
  • Follow up all late payments in accordance with the Residential Tenancies Act 1986.
  • Keep you fully informed at all times of the process we are following should the tenant fall into rent arrears.
  • Follow the legal process through the Tenancy Tribunal should the necessity arise.
  • Provide you with an annual financial summary of rents collected and outgoings paid.

Property Inspections

We will complete a comprehensive property condition report and will take photographs of both the interior and the exterior of the property prior to the property being occupied.

We will:

  • Forward a copy of the property condition report to you once completed and signed by both our manager and the ingoing tenant.
  • Conduct regular inspections of the property, as mutually decided upon and set out in the management authority, and provide you with a written report.
  • We will report to you any repairs or preventative maintenance that may be visible or that is reported to us by the tenant at the time of the inspection.
  • Conduct a comprehensive property inspection when the tenants vacate the property ensuring that it is comparative with the original condition report, whilst taking into consideration any fair wear and tear on the property.


We will:

  • Deposit the net proceeds of your rental income into your nominated bank account as per your management agreement.
  • Provide you with all copies of invoices for any repairs required at your property if requested.
  • Pay all property outgoings as agreed on your behalf prior to the due date (subject to the availability of funds).

Maintenance and Repairs

We expect that property owners will undertake recommended repairs to their rental property in order to preserve the value of the property, meet legislative obligations and maintain a positive relationship with the tenants. At Harcourts, we encourage your tenants to submit all maintenance requests in writing.

We will:

  • Not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval. NOTE: This excludes emergencies and repairs that are required to be rectified by law.
  • Contract a tradesperson within a timely manner for non-urgent repair requests.
  • Attend to any urgent repair requests immediately.
  • Only use trades people  who are properly licensed and insured to handle the type of work being performed on your property.

Tenancy Renewals

Should a fixed term tenancy be entered into for your property 

we will:

  • Contact you prior to the expiry of the fixed term to advise you of current market conditions and to allow you to make the decision whether you wish a further fixed term or would prefer a periodic tenancy for your property.
  • Not renew a tenancy without your express written permission (unless stated in the management agreement).
  • Advise you of any notice by the tenants that they are not renewing their tenancy.
  • Minimise vacancies by promptly acting on any notice to vacate received from a tenant.
  • Proactively manage the tenancy agreement renewal process wherever possible to facilitate consistent income.

Rent review

We will regularly review the rent charged on your property in accordance with the current legislation to ensure you receive the highest rent possible.